Privacy Policy

Polished Paws Grooming Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have. It applies to our website and to the grooming services we provide.

Information we collect

We may collect and process the following information:

• Contact details you give us, such as your name, email address and phone number, when you make a booking enquiry, email us, or message us on social media.
• Details about your dog, such as breed, age, coat and any health or behavioural notes you share with us, so we can groom safely.
• Your booking and appointment history with us.
• Information about how you use our website, collected through cookies and similar technologies (see "Cookies and analytics" below).

How we use your information

We use your information to:

• respond to your enquiries and arrange, manage and carry out grooming appointments;
• keep records of your dog's grooming history and preferences;
• contact you about your bookings, including reminders and any changes;
• send you offers or news where you have agreed to receive them;
• understand how visitors use our website so we can improve it;
• meet our legal and regulatory obligations.

Legal basis for processing

Under UK data protection law, we rely on the following legal bases:

• Contract: to provide the grooming services you have requested.
• Legitimate interests: to run and improve our business, keep records, and keep our website secure, in a way that does not override your rights.
• Consent: for optional marketing and for non-essential cookies. You can withdraw consent at any time.
• Legal obligation: where we are required to keep certain records by law.

Cookies and analytics

Our website uses cookies and similar technologies to help it work properly and to understand how it is used. These include:

• Google Analytics: this helps us see how visitors find and use our website so we can improve it. Google Analytics sets cookies and may process some information about your visit. You can read more in Google's own privacy policy.
• Meta (Facebook and Instagram) tools, including the Meta Pixel: these help us measure and improve our advertising and show relevant ads to people who may be interested in our services. This may involve Meta processing some information about your visit and your interactions with our ads.

You can control or delete cookies through your browser settings, and you can opt out of many advertising cookies through your device or the relevant platform's settings. Turning off some cookies may affect how parts of the website work.

Marketing

We will only send you marketing messages if you have asked us to or agreed to receive them. Every marketing message will give you a way to opt out, and you can ask us to stop at any time by emailing polishedpaws21@icloud.com.

Sharing your information

We do not sell your personal information. We may share it with trusted third parties who help us run our business and website, such as our website and hosting providers, our online booking and payment providers, and analytics and advertising providers like Google and Meta. These providers only process your information on our instructions and in line with their own privacy and security obligations. We may also disclose information where we are required to do so by law.

International transfers

Some of our providers, such as Google and Meta, may process information outside the UK. Where this happens, we take steps to make sure your information is protected by appropriate safeguards in line with UK data protection law.

How long we keep your information

We keep your information only for as long as we need it for the purposes set out in this policy, including to provide our services, keep proper business records, and meet our legal obligations. When we no longer need it, we will securely delete or anonymise it.

Your rights

Under UK data protection law you have rights over your personal information, including the right to:

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information in certain circumstances;
• object to or ask us to restrict how we use your information;
• withdraw consent where we rely on it;
• ask us to transfer your information to another provider where this applies.

To exercise any of these rights, please email us at polishedpaws21@icloud.com. We may need to confirm your identity before we act on your request.

Keeping your information secure

We take appropriate measures to keep your personal information safe and to help prevent unauthorised access, loss or misuse.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.

How to contact us or complain

If you have any questions about this policy or how we handle your information, please contact us at polishedpaws21@icloud.com or write to Polished Paws Grooming Ltd, 21 Fairholm Avenue, Ferneigair, Hamilton, ML3 7UA.

If you are not happy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.